After selecting and discussing everything with the event company Singapore, you should expect a follow up from the company. Once the event preparation has started, you cannot expect a person from the company will visit you to share their work details especially if you have planned the event out of town.
Tell the company to be in contact with you so you can be updated with the work. You also should have the facility to get some changes in the work if you are not satisfied the way things are looking. By selecting M.I.C.E., you can expect that the full details of the work are being shared with you from time to time.